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Eric Wong Mun Seng

Digital Transformation Change Manager and Agile Coach

Experienced Digital Transformation Change Manager and Agile Coach with expertise in driving organizational change, aligning IT and business goals, and fostering high-performing, continuously improving teams.

Eric Wong Mun Seng

Eric had a dynamic career evolution from IT support to strategy and digital transformation leadership, it helped him developed a unique ability to bridge technical expertise with human-centric learning and innovation. As a trainer, he leverages this diverse background to create engaging, practical learning experiences that drive measurable results.

Key Achievements:

  • Led successful digital transformation of retail operations, transitioning from traditional counter service to a mobile/iPad-based system, resulting in improved customer satisfaction and reduced transaction times
  • Secured multiple hackathon victories, demonstrating hands-on innovation capabilities that he now teach to others
  • Developed and delivered technical selling programs that empowered participants to achieve targets
  • Successfully facilitated design thinking workshops that led to implementable solutions for real business challenges

Eric’s training philosophy combines technical expertise with emotional intelligence, helping participants not just learn, but truly internalize and apply new concepts. Hisarea of specialization is in innovation and future-readiness – which is to help individuals and organisations to become 'antifragile'.

What sets him apart is the ability to:

  • Draw from real-world experience across IT, development, project management, and digital transformation
  • Translate complex technical concepts into accessible learning materials
  • Create safe spaces for experimentation and learning through effective conflict resolution
  • Adapt training approaches to diverse learning styles and organizational needs

 

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