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ITIL® 4 Foundation Certification Training

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Course Description

The ITIL® 4 Foundation Certification is a comprehensive training program that helps IT professionals develop a strong understanding of IT Service Management. Through a mix of live sessions and self-paced learning, you'll learn how to apply ITIL’s core principles—like the service value system and essential practices—to improve the way IT services are delivered.

IT managers, service desk staff, system administrators, project managers, and anyone in IT operations will find this course ideal. You'll gain practical skills to manage changes and incidents effectively, align IT services with business objectives, and continuously enhance processes.

By the end, you'll be comfortable implementing ITIL in your daily tasks to improve outcomes and add value for your company. This certification offers you a strong platform for success, whether your goal is to advance your career or enhance the performance of your team.

Certificate-Image
Master IT Governance
Lead digital transformation initiatives
Bridge the gap between IT and business
Communicate IT value in C-suite terms

Course Objectives

  • Learn how to deliver consistent, high-quality IT services in evolving business environments.

  • Discover how to create seamless collaboration between IT teams, users, and stakeholders.

  • Learn to manage IT services from strategizing to day-to-day operations.

  • Gain insights and improve performance using data and metrics.

  • Learn to identify and eliminate service bottlenecks that slow down delivery.

  • Understand how to respond to service disruptions and incidents quickly.

  • Develop a customer prioritising mindset in every IT decision

Who Should Attend?

  • IT Managers and Directors

  • Service Delivery and Support Professionals

  • IT Project Managers

  • IT Business Analysts

  • Database Administrators

  • Software Professionals

  • IT architects

  • Operations managers

  • IT audit managers

  • IT planners and consultants

 

Course Topics

To understand the main ideas of ITIL, you first need to understand IT Service Management (ITSM). In today's fast-paced digital world, IT and business goals must be very similar. ITIL 4 takes a new approach to ITSM by encouraging flexible, collaborative, and value-driven ways of doing things. 

 

Understand the fundamental concepts of service management. What defines a service? What are its components? What is its value to stakeholders?

 

Explore the four dimensions of effective service management: organisations and people, information and technology, partners and suppliers, and value streams and processes.

 

Discover the framework to help you create, deliver, and manage services, including the Service Value Chain, guiding principles, and governance.

Employ ITIL 4 practices to enable working methods aligned to your business strategy, improving the process of service development and supporting users.

 

With the seven guiding principles of ITIL 4, develop a mindset for adopting ITIL practices and adapting them to your specific needs.

 

Understand how the Service Value Chain helps organisations create value by optimising their activities and resources.

 

Focus on the central ITIL 4 concept of continuous improvement, and how organisations can iterate and adapt their processes and services.

 

Study the role of SLAs in defining and managing service quality, and the role of service level management in this context.

 

Grasp the importance of defining and tracking metrics and KPIs to measure the performance and effectiveness of IT services.

 

Upcoming Schedules

We are running auxiliary batches for this course!

For group inquiries, please contact us at connect@agilemania.com

Why Choose Us?

High Success Rate
Access to Competitive Assessments to Evaluate Your Preparations
Expert’s Post-workshop Support
Learn from the Professional Trainers With over 2 Decades of Experience
Join a Community of 35,000+ Practitioner

Request Brochure

The brochure is in progress and will be ready soon! In the meantime, you can explore everything about our ITIL® 4 Foundation Certification Training, from the course structure to the most essential benefits and learning outcomes. Stay tuned; a full brochure is on its way!

Certification Assessments

Participants who complete the three-day ITIL® 4 Foundation Certification Training course will receive a Participation Certificate and a practical understanding of IT service management from this training. Additionally, you will learn how to implement ITIL principles in your work, enabling you to provide your company with more effective, value-driven IT services.

FAQs

ITIL 4 Foundation is a basic certification that teaches you the main ideas, practices, and principles of IT Service Management based on the ITIL 4 framework.

 

This is perfect for IT professionals, service desk teams, project managers, system administrators, and anyone responsible for providing or managing IT services.

 

No, the course is for beginners and doesn't require any prior knowledge of ITIL or ITSM.

 

Yes, ITIL certifications are recognized around the world and are useful for IT service management jobs in many fields.

 

PeopleCert is the official examination institute, and all certifications are accredited by AXELOS.

 

We offer live online classes, classes you can take at your own pace, or a mix of both.

 

The process of enrolling for this training is simple. The payment can be made through different options by using a debit/credit card which includes MasterCard, Visa Card, American Express, or PayPal. Acknowledgment will be issued automatically via email to the candidates once payment is done.

 

Cancellation requests received within 24 hours of registration will be offered a full refund (minus payment gateway charges). Please reach out to our support team by sending a refund request to connect@agilemania.com. Visit our page for more details about Cancellation & Refund Policy.

 

Just write to us at connect@agilemania.com, and we will answer your queries.

 

Corporate Training

Leverage Our Tailor-Made Corporate AgileScrum, SAFe And DevOps Training Programs to Stay Ahead Of The Competition And Succeed In This Digital Economy.

REACH US

Get ITIL® 4 Foundation Certified and build strong ITSM Skills

With ITIL® 4 Foundation Certification Training, you'll learn how to make IT services better in today's fast-paced digital world. This course is a great way to learn the basics of ITIL principles, practices, and processes, whether you're just starting out or want to improve your ITSM skills. Get ready for the official exam with all the resources and help you need. Learn from certified experts and get practical tips. Join today and move forward in your IT career.